Contact support

We're here to help! This page will guide you to the best way to reach us.

  • For support requests regarding your Zulip Cloud organization or self-hosted server, email Zulip support.

    • Response time: Usually 1-3 business days, or within one business day for paid customers.
  • For sales, billing, partnerships, and other commercial questions, contact

    • Response time: Usually within one business day.
  • To suggest new features, report an issue, or share any other feedback, join the Zulip development community. It's the best place to interactively discuss your problem or proposal. Please follow the community norms when posting.

    • Response time: Usually within one business day.
  • If you have a concrete bug report, you can create an issue in the appropriate Zulip GitHub repository. Use the server/web app repository if you aren't sure where to start.

    • Response time: Usually within one week.
  • Phone support is available only for Enterprise support customers.

Your feedback helps us make Zulip better for everyone! Please reach out if you have questions, suggestions, or just want to brainstorm how to make Zulip work for your organization.